Digital marketing has changed so much, often the greatest path
forward it is best to step back and look at the broad landscape... the
demographics of digital marketing if you may. To do this, I often look
at summary reports from the best in the business. Below I lay out some
of the biggest findings from a Razorfish report I love entitled "Digital
Dopamine: 2015 Global Electronic Marketing Report".
According to
Razorfish, "Ideas that were once dominant now encounter irrelevance, as
new digital advancements displace them. This transformation happens
rapidly, and marketers are constantly struggling to keep up. Therefore ,
in preparing for tomorrow, Razorfish took the deep dive into the
qualitative plus quantitative data of four international markets (the
United States, the United Kingdom, Cina, Brazil) to examine the ways in
which digital technology is shifting traditional brand-consumer
relationships. From uncovering global business expectations to
identifying the effect associated with digital on our subconscious, this
analysis set out to expose the key trends shaping marketing. "
What did Razorfish find in terms of how digital advertising was used in 2015? Here are a few of their key findings.
1 . GENERATIONAL CHASM
Mobile
dominates the Millennial shopping experience. A Millennial's smartphone
can be their key to the world. Since mobile payment technology grows,
mobile is going to become an even more important portion of the overall
brand and retail encounter. Millennials draw no practical variation
between online and offline.
Millennials' constantly connected
smartphones mean they no more see a difference between "online" and
"offline. " Technology has become a fundamental element of their lives,
and it is how they connect to and experience brands, even when in
traditionally "offline" environments. They don't use media in silos.
Rather, each uses all of the tools at their convenience at any given
time, regardless of the device or system.
Millennials are
redefining privacy anticipations. When compared to Gen X, Millennials
may trust brands to protect their privacy-and less likely to think that
mobile targeting is an invasion of privacy.
Arrange for the Gen X
/ Style Y digital divide. Millennials prospect the pack when it comes
to the use of technology, outpacing their Style X counterparts in nearly
every electronic activity on a daily basis. Gen X-led businesses need
to ensure that their brand encounters align with Millennials' tech-led
lifestyles and that digital isn't simply a good afterthought in the
brand planning procedure. Target carefully and with purpose.
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2 . THE DIGITAL EXPERIENCE ECONOMY:
Consumers
are actively avoiding advertising. Consumers in all four markets
(United States, United Kingdom, Brazil, China) report doing everything
they can to avoid seeing advertising, and many are utilizing tools like
DVRs to help them succeed.
Advertising is best when it is part of
a value trade. Consumers are now aware of how much their attention is
worth to marketers, and so they expect to be rewarded for it. They look
to be compensated with dedication programs, free content or helpful
tools that solve problems.
Brazilian still has a cultural
affinity to traditional advertising. Interestingly, Brazil remains more
receptive to advertising compared to any of the other markets.
Fifty-seven percent of Brazilian consumers endorse TELEVISION, radio and
print ads because the most influential source of advertising. Therefore
, it is important to understand that adding value means different
things to different cultures.
Make yourself helpful. Brands need
to offer their customers services beyond core products and add some real
value to peoples' lifestyles, if they are not already. Consumers are
more prone to stick with a brand if they feel much more their lives
easier.
3. SEAMLESS COMMERCE
Digital is the new
storefront. A good e-commerce site is not just a nice-to-have; it has a
major impact on your own brand. The numbers speak for themselves: 84% of
people in Brazil and 92% of people in China say that an undesirable
brand website negatively impacts their own opinion of the brand.
Seventy-three percent and 79% of people in the U. S. and U. K.,
respectively, agree.
Current e-commerce experiences fall short of
expectations. Even with the huge accomplishments made in the evolution
of commerce, consumers are still not impressed. Current e-commerce
experiences, return procedures and shipping options are falling flat in
cultivating satisfied clients.
Consumer journeys are peppered
along with dead ends. Although consumers no more view a distinction
between on the web and offline brand channels, brands are certainly not
yet structured to support this perspective. This creates a tension
between what consumers want and what brands are usually providing,
forcing consumers to jury-rig solutions.
Empower your customer.
Rigid returns policies, in particular, are a main point of friction in
both the internet and offline retail experiences. A good return policy
is an easy method to differentiate your brand from the competition,
build loyalty and earn trust.
4. DIGITAL CONDITIONING
Consumers
confess to technology dependence. Over three-quarters of consumers in
all four of the markets surveyed admitted to often feeling dependent on
technology. Many elements are cited for the development of this
reliance, including utility, connectivity and the good emotions they
associate with it.
We have been exposed to digital classical
conditioning. As proven by Pavlov, repeatedly pairing two cues can
elicit a classically conditioned response. This is equally true for many
consumers who make use of smartphones-the light or sound emitted from
the device triggers a response of immediate attention.
Instant
gratification is not really always preferred. Remarkably, consumers in
most four markets reported more enthusiasm when receiving a purchase in
the mail than when buying in the store. This illuminates an interesting
aspect of shopping which is specific to e-commerce- the power associated
with pleasurable anticipation and delayed gratification.
Use
"surprises and delights" to your advantage. Without turning brand
communications into a carnival of push notifications plus flashing
buttons, you can still make pleasurable moments of anticipation around
routine events for a brand. Smart marketers will play around with online
game mechanics in the shopping and purchasing process, while ensuring
it doesn't interfere with simplicity and service.
5. GROWING MARKETS IN THE FAST LANE
Customers
in Brazil and China are usually tech-hungry early adopters. This data
shows that Internet users in these markets depend on technology for
every part of their lifestyles and continually look for more methods to
integrate it.
Consumers in nations with lower Internet
penetration may be the most demanding online. There are suddenly high
expectations for digital services and websites in countries with lower
Internet penetration. In particular, there exists a very strong desire
in Brazil plus China for e-commerce to improve.
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